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About support

The tech support service is at your disposal 24/7 to help you with any issues arising with your virtual or dedicated server.

We handle server hardware and software issues per regulations. Check our knowledge base first, but we're always here to help!

Access to expertise, anytime, anywhere!
Number of successfully processed tickets
Average technical support response time

If you are unhappy with the service you received from the Technical Support Service or customer service department, please let us know at [email protected]

List of services included in managed and fully managed servers

Managed servers
Fully managed servers
OS installation / reinstallation
Reset administrative / root password
Setting up and adding additional IPs
Building a software RAID array after replacing a drive
Server hardware diagnostics
Checking the server for viruses
Installing language packs on the system
Configuring PHP using the control panel
Memcached installation
OpenVPN installation
Reset MySQL password
Help with configuring DNS records
Setting up SSL certificates
24 hour service
Installing software from official repositories
File permissions troubleshooting
Cron configuration
SQL Dump import
Transfer sites on PHP
5 pcs
up to 10 per month
FASTCARE monitoring
Installing common CMS
Automatic installation of critical updates
Installing Docker
Help with Docker containers
Installing Wireguard
Monitoring and solving hardware problems on the hosting side
Firewall setup
Resource monitoring
Priority processing of requests
Customizing backup for customer requirements
Connecting a git repository
Diagnosing server settings for a specific site on PHP
Help installing existing PHP projects
Running projects on nodejs
Running Python Projects
Blocking unwanted traffic
Installing Redmine
Help with configuring web servers (Apache, Nginx, etc.)
Help connecting CloudFlare
Installing, configuring and troubleshooting MySQL
Installing ModSecurity
Installing nodejs, golang, python, ruby for a project